If you are a windows 8.1 user then you may face This app is preventing shutdown problem. The problem may arise due to the presence of an app that is corrupt or by malware. In case if it is an app that is preventing shut down then you can simply disable it in task manager. In the case of a malware, you need to remove it using a malware removal tool. Today In this tutorial I am going to give you step by step guide on how to solve this app is preventing shutdown problem. Without wasting any time let’s get onto the solution
How to solve this app is preventing shutdown problem in windows 8.1:
As I have said earlier, in case if it is an app that was preventing shut down. You can simply solve it by disabling the program in task manager. Here’s how you can disable a program in the startup section of task manager.
- Go to Task manager by right clicking on the bar that is present in on the bottom of your screen or you can simply press CTRL + SHIFT + Escape (task manager shortcut windows 8).
- Go to startup tab >Check which process has got high priority and disable it.
- Now try your PC restarting and check for the problem.
In case if you cannot figure out what is actually causing the problem then perform a normal Start up. To perform a normal startup follow these steps.
a) Press the ‘Windows and R’ key at the same on your keyboard. It will open RUN.
b) In the ‘Run’ you have to type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.
Now your problem may be solved. If it still persists then it might be malware that is causing the problem. Download Malware bytes anti-malware software and run a scan. It will delete all the malware that is present on your PC. Now check if the problem still persists by trying shutdown your PC. Hope you may help your friends, near and dear ones by sharing this article the next time when they are going through this app is preventing shutdown problem.